Privacy Policy

1. Introduction

Discover Guide ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website discover-guide.com or use our fitness services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, postal address)
• Fitness goals and health information you voluntarily provide
• Payment information for our services
• Communication preferences and feedback

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser information
• Pages visited and time spent on our site
• Device information and operating system
• Referral sources

3. How We Use Your Information

We use your personal information to:

• Provide and improve our fitness services
• Communicate with you about your programs and appointments
• Process payments and manage your account
• Send newsletters and marketing communications (with your consent)
• Analyze website usage to improve user experience
• Comply with legal obligations

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contract performance: To fulfill our fitness services
• Legitimate interests: To improve our services and communicate with clients
• Consent: For marketing communications and non-essential cookies
• Legal compliance: To meet regulatory requirements

5. Information Sharing

We do not sell, rent, or trade your personal information. We may share your data with:

• Authorized fitness professionals involved in your training
• Third-party service providers (payment processors, email services)
• Legal authorities when required by law
• Emergency contacts in case of health emergencies during training

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Staff training on data protection practices

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdraw consent: For consent-based processing

To exercise these rights, contact us at [email protected]

8. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. We use:

• Essential cookies: Necessary for website functionality
• Analytics cookies: To understand website usage (with your consent)
• Marketing cookies: For personalized content (with your consent)

You can manage your cookie preferences through our cookie settings or your browser settings.

9. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Client records: 7 years after service completion
• Marketing data: Until you unsubscribe or withdraw consent
• Website analytics: 26 months
• Legal compliance data: As required by applicable laws

10. International Transfers

If we transfer your personal data outside the UK or EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by relevant authorities.

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information.

12. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "last updated" date.

13. Contact Information

If you have questions about this privacy policy or our data practices, please contact us:

For data protection concerns, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.